Gambling safely and getting help

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Gambling is entertainment, not a way to earn money or solve problems. When it stops feeling like a choice and starts feeling like something you have to do, that is the moment to pause and take stock.

This page is about recognising when gambling may be becoming harmful, the controls you can set to keep it in check, and where to turn when you need support. If you are reading this because you are worried about your own gambling or someone else's, you are not alone, and help is available today.

When gambling stops being fun

Gambling becomes a concern when it no longer feels like entertainment. A few questions worth asking yourself honestly:

  • Are you gambling to escape difficult feelings or problems?
  • Do you feel anxious or irritable when you are not gambling?
  • Have you lost track of time or money spent gambling?
  • Are you chasing losses – gambling more to try to win back money you have lost?
  • Have people close to you expressed concern about your gambling?
  • Do you hide how much you gamble or lie about it?
  • Has gambling affected your work, relationships or finances?
  • Do you feel you cannot control how much you gamble, even when you want to?

If any of these resonate, that is useful information. You do not need to tick every box to deserve support – even one or two warrant reaching out.

Limits you can set

Gambling sites licensed in Great Britain must let you set controls on your own account. These tools work best when you use them before you feel you need them.

Deposit limits cap how much you can pay in over a set period – a day, a week or a month. Set the limit before your first deposit, write it down, and stick to it. This is your most direct control over spending.

Time-outs pause your account for a period you choose – usually from 24 hours up to several weeks. Your account stays open; you simply cannot log in and gamble. It is useful when you need breathing room but are not ready for a permanent break. A time-out does not affect your account balance or your other accounts elsewhere.

Self-exclusion closes your account for a longer period – typically six months or more. You cannot reopen it during that time without contacting the site's support team and waiting for a cooling-off period. Self-exclusion is stronger than a time-out and is worth considering if you feel you have lost control.

GamStop is a national scheme that lets you self-exclude from all gambling sites licensed in Great Britain at once, for between six months and five years. You set it up once, and it blocks you across every licensed site – you do not have to contact each one separately. Visit gamstop.co.uk to register.

Practical habits that help

Controls on your account are essential, but your own habits matter just as much.

  • Decide in advance how much you can afford to lose without it affecting your bills or savings, and treat that as your total spend – not your target to reach.
  • Set a time limit before you start; use a timer if it helps.
  • Never gamble with money borrowed or set aside for something else.
  • Keep a note of how much you spend each time, and look back at it regularly – patterns become clearer when you see them written down.
  • Take regular breaks, even when you are winning. Step away from the screen; do something else for at least an hour.
  • Never chase losses. If you have lost money, that money is gone; gambling more will not bring it back. It usually deepens the harm.
  • Do not gamble when you are upset, stressed or tired – your judgment is not as clear.

Blocking software

If you find it hard to stick to your own limits, blocking software can help. These programs run on your device and prevent you from reaching gambling sites altogether.

Gamban is a paid subscription service available on computers, phones and tablets. It blocks access to gambling sites across all your browsers and apps.

BetBlocker is free and works on desktop, mobile and tablets. It blocks gambling sites and sends you a brief message when you try to visit one, which can help you pause and reconsider.

If you share a device with children or young people, parental-control software such as Net Nanny or Qustodio can restrict access to gambling sites for them, even if your own account is unrestricted.

When gambling affects someone close to you

If you are worried about how someone else gambles, your concern is valid – gambling harm ripples outward. You do not need proof or permission to reach out for support about it.

Talking to them can be hard. They may not see it as a problem, or they may feel shame. There is no perfect time or perfect words. What matters is speaking from concern, not anger or blame. Listen more than you talk. Offer to help them find support, but accept that you cannot force them to take it – that choice is theirs.

You can also reach out to support services yourself. They can advise you on how to help without harming your own wellbeing, and they can talk you through what you are experiencing. Your worry matters, and you deserve support too.

Where to get help

If you are struggling with gambling, help is available and it works. Reaching out is the hardest step; everything after that gets easier.

GamCare offers free, confidential support by phone, online chat and webcam counselling. Call the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day, 7 days a week). Visit gamcare.org.uk for online support.

BeGambleAware at begambleaware.org provides free information, self-assessment tools and signposting to local services.

Gordon Moody at gordonmoody.org.uk offers residential and online treatment for people whose lives have been seriously affected by gambling.

All of these services are free and confidential. They do not judge, and they have helped many people in your exact position.

If you are in crisis – feeling unsafe or having thoughts of self-harm – contact emergency services on 999, or text SHOUT to 85258 to reach the Shout Crisis Text Line (available 24/7).

18+

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