Whether you need help with our content or have questions about your Katanaspin account, we've set out the right channels below. Our editorial inbox handles questions about what's published on this site, while operator support deals with deposits, withdrawals, bonuses and technical issues.
Reach the wwct.org.uk editorial team
For questions about the content on this site—corrections, clarifications, or topics you'd like us to cover—email [email protected]. We respond within 48 hours during working days.
We cover licensing, payments, bonuses and responsible gambling from a reporting perspective. We don't process transactions, reset passwords, or handle account disputes—those go to the operator's own support team, detailed below.
Questions about your account
For help with registration, deposits, withdrawals, bonuses, verification or technical problems, contact the operator's support directly. The team is available around the clock via chat or email at [email protected].
Before you write in, have the following ready so the first reply can be useful: the email address registered to your account, the approximate date and time of the issue, any reference number or error message shown on screen, and the payment method you used if your question involves a transaction.
What operator support handles
- Account registration and login issues
- Deposits that didn't credit or withdrawals delayed past 72 hours
- Bonus terms, wagering progress and free spins activation
- Identity verification requests and document queries
- Technical problems with games, the site interface or mobile access
Phone verification may be required as part of the KYC procedure—the operator reserves the right to call the number on your account to confirm identity.
Support for problem gambling
If gambling is affecting your finances, relationships or mental health, free and confidential help is available in the UK through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (24/7). BeGambleAware at begambleaware.org also offers support, and GamStop (gamstop.co.uk) provides free national self-exclusion across licensed sites.
Residential and online treatment is available through Gordon Moody at gordonmoody.org.uk. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free across multiple platforms) can restrict access to gambling sites if you need a break.
Complaints and escalation
If operator support hasn't resolved your issue within a reasonable time, or if you believe their decision is unfair, you can escalate the matter. The operating company, Caishxn Holding B.V., is licensed by the Curacao Gaming Authority under reference number OGL/2024/1546/0828. Complaints about unresolved disputes should be directed to the licensing body, whose contact details are published on the operator's own terms page.
For editorial complaints about this site—factual errors, misleading statements, or outdated information—email [email protected] with the page URL and the specific concern. We'll investigate and respond within 48 hours.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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